How It Works

If your trial lesson doesn’t meet expectations, you can request a full refund under the following conditions:

• The teacher did not show up.
• The teacher did not meet your expectations for the class.
• You purchased and paid for the trial lesson (lessons bought using vouchers are not eligible).

How to Request a Refund

To claim your money-back guarantee, submit a refund request within 48 hours after your trial lesson ends. You’ll need to provide:

• Lesson ID
• Reason for your refund request

If you need help, please contact support. Our customer success team will review your request and process your refund if eligible.

Important Notes:

• Refund requests must be submitted within 48 hours of the trial lesson ending.
• The guarantee does not apply to any violations of Muzeg™’s Terms of Service.

We stand by our service—if you are unsatisfied with your trial lesson, you can request a refund and we’ll review it promptly.