We understand that finding the right teacher can take time, and we want to make the process risk-free for you. That’s why we offer a 100% Money-Back Guarantee—so you can try lessons with confidence.
How It Works
If your trial lesson doesn’t meet expectations, you can request a full refund under the following conditions:
- The teacher did not show up.
- The teacher did not meet your expectations for the class.
- You purchased and paid for the trial lesson (lessons bought using vouchers are not eligible).
How to Request a Refund
To claim your money-back guarantee, simply fill out our Refund Request Form within 48 hours after your lesson ends. You’ll need to provide:
- Lesson ID
- Reason for your refund request
Once submitted, our customer success team will review your request and process your refund if eligible.
Important Notes:
- Refund requests submitted after 48 hours will not be processed.
- The guarantee does not apply to any violations of Muzeg™’s Terms of Service.
We stand by our service—if you are unsatisfied, we’ll give you your money back, no questions asked!