At Muzeg™, we prioritize your safety and security for online learning and transactions. Our platform protects students and teachers by keeping payments on-platform and maintaining a reliable learning environment.

If a teacher asks you to pay outside of Muzeg™, use the guidance below.

Why Payments Should Stay on Muzeg™

1. Security: Muzeg™ uses secure, in-product payment flows to help protect your financial information.
2. Protection: On-platform payments are eligible for platform support in case of disputes or lesson issues.
3. Accountability: Keeping transactions within Muzeg™ helps ensure everyone follows the platform’s terms and policies.
4. Convenience: Your receipts and records stay in one place, simplifying tracking and support.

What to Do If You’re Asked to Pay Off-Platform

1. Decline politely and keep it on Muzeg™.
   Example: "Thanks for the info— for my security and proper documentation, I prefer to pay through Muzeg™.”
2. Report the request to Support.
   Use the in-app Help/Support option to report the teacher’s name, lesson link, and a short summary or screenshots of the request.
   Tip: Keep all messages on Muzeg™ so Support can review the conversation if needed.
3. Avoid any off-platform payment methods.
   Don’t send money via wire transfer, crypto, gift cards, direct bank details, or external wallets.
4. Wait for Support guidance.
   Muzeg™ Support may review and take action per platform policy, and can advise you on next steps.

Already paid off-platform? Contact your card issuer/bank immediately to ask about options. Open a support ticket with Muzeg™ and include any receipts or correspondence. Off-platform payments may not be covered by platform protections.

Why Reporting Matters

Reporting off-platform payment requests helps keep the community safe. It allows Muzeg™ to address potential policy violations and protect other learners.

Conclusion

For your security and peace of mind, always pay through Muzeg™. If you’re asked to pay elsewhere, decline, report the request, and avoid further payment until Support responds. These steps help ensure your transactions remain secure, documented, and protected by Muzeg™ policies.