Have you ever been ready for your music lesson on Muzeg™ but your teacher didn’t show up? Don’t worry—it happens sometimes. Here’s what you should do if your teacher misses a lesson.

Step 1: Check If the Teacher Is Available

First, try to contact your teacher. Sometimes teachers might be running late or facing technical issues.

Step 2: Report the Problem

If you don’t get a response, report the issue on Muzeg™. Use the "Report Problem” button on the lesson page or email hello@muzeg.com. Then follow these steps:

1. Select the problem: "Teacher did not show up or notify in advance.”
2. Describe the issue: Write a brief description of what happened.

How to report:

• Go to the "Support” or "Help” section.
• Select "Report an Issue” and provide the necessary details.

Step 3: Wait for a Response

After you submit the report, your teacher has three days to respond. If they accept the issue, Muzeg™ will help resolve it based on your chosen solution. If they don’t respond or disagree, Muzeg™ will review both sides and make the final decision.

Conclusion

It’s frustrating when a teacher doesn’t show up, but Muzeg™ gives you a clear way to handle it. Follow these steps and you’ll be back to your music lessons in no time!