Understanding the termination policy is crucial to ensuring a smooth experience when taking online music lessons through Muzeg. Here, we'll break down the essential steps and considerations if you ever need to terminate a lesson package.
Before requesting to terminate a lesson package, it's vital to communicate with the other party involved—whether you're a student or an instructor. Clear communication can prevent potential disputes and ensure both sides know the decision and its reasons.
When a termination request is initiated, the party requesting the termination will receive an email from Muzeg asking for a reason and explanation. This step helps Muzeg understand the context and process the request appropriately.
Although it is optional for the other party to contact support with their reason for declining the termination request, doing so can provide a fuller picture and assist in a fair resolution.
Muzeg's support team will review the provided materials upon receiving the necessary information. The team aims to settle any disputes within three days from the date the dispute is submitted. Decisions made by Muzeg are final and strive to be as fair as possible to both parties.
The financial implications of a termination vary depending on who initiates it:
If the student requests termination, the package will be terminated, and the student will be charged the unit price for each completed lesson.
Suppose the teacher requests termination or cannot fulfill the lessons. In that case, the package will be terminated, and the student will be charged the average package price for the completed lessons.
In either scenario, the student will receive credits for incomplete lessons in their Student Wallet after the termination is finalized.
If neither party responds within three days of initiating the dispute, the termination request will be canceled. The package will remain valid, and lessons will resume as scheduled.
Muzeg strives to ensure every student and instructor has a positive and productive experience. Understanding and following the termination policy allows both parties to navigate issues clearly and fairly. Communication and prompt action are crucial to avoiding disputes and ensuring a smooth resolution.