If you're having issues connecting to Muzeg™ Classroom due to internet or setup problems, try these tips.

Possible Causes of Connection Issues

• Device specs or outdated operating system
• Browser compatibility or blocked camera/microphone permissions
• Network quality (Wi-Fi congestion, VPN/proxy, strict firewalls/ISP policies)

Muzeg™ Classroom connects participants directly for privacy and low latency. In some environments (corporate/school networks, strict home firewalls), additional restrictions may affect connectivity.

Quick Troubleshooting

1. Close other video apps: Fully quit Zoom, Skype, FaceTime, etc., before entering Classroom.
2. Check browser permissions: Allow camera and microphone access and update your browser to the latest version.
3. Power & devices: Plug in your device or ensure it’s charged. If possible, try a different computer/phone.
4. Switch browsers: If Chrome has trouble, try Firefox, Safari (13+ on Mac/iPad; iPad doesn’t support screen sharing), or Microsoft Edge (86.0.622.61+).
5. Restart things: Reboot your device. If needed, power-cycle your router/modem.
6. Network tweaks: Move closer to your Wi-Fi router, minimize other streaming/downloading, or try a wired Ethernet connection.
7. Security software/firewalls: Temporarily disable or relax overly strict antivirus/firewall rules, then re-enable after testing. If you’re on a managed network, ask IT to allow real-time audio/video (WebRTC) traffic.

Other Common Issues & Fixes

No video or microphone detected

• Verify the browser has camera/microphone access.
• Make sure no other video app is using your devices at the same time.
• Select the correct input/output in your system and browser settings (especially when using external gear).

Can’t see each other in the Classroom

• Classroom opens at the scheduled lesson time. Leave, sign back in to your Dashboard, and click Enter Classroom again.
• Confirm both sides have a stable connection and granted camera/mic permissions.

Picked the wrong communication tool

• After a lesson or package is booked, the communication tool can’t be changed on that booking. To use Muzeg™ Classroom instead, book a new lesson/package and choose Muzeg™ Classroom at checkout, or ask the teacher to send a new Lesson Invitation.

Browser & App Tips

• Close background apps: Quit apps that use audio/video (e.g., Skype, iTunes, VLC).
• Update your browser: Check your version (e.g., via whatismybrowser.com) and update if needed.
• Lower call quality: Use the call quality control in the Classroom header if your connection is unstable.
• Chrome permissions quick check: Visit chrome://settings/content/camera and chrome://settings/content/microphone and ensure access isn’t blocked for Muzeg™.

How to Take a Screenshot

Windows

1. Press Windows + Shift + S to snip (or PrtSc for full screen).
2. Paste into a document/image editor and save the file.

Mac

1. Press Cmd + Shift + 4 (area) or Cmd + Shift + 3 (full screen).
2. The screenshot saves to your desktop automatically.

Send us details for support: include your lesson link, date/time, a short description, and screenshots. Email hello@muzeg.com.

Related links: Dashboard · All FAQs · Terms & Conditions · Contact Support